FAQ
How long will it take for my custom dress to be finished?
We ask that you please allow 10 to 12 weeks for formal gowns and 12 to 14 weeks for wedding gowns to be complete. Your one-of-a-kind dress requires a lot of detailing and we take our time to make your dress with the utmost attention to detail so that you are completely satisfied when you receive your dress. Please note that these timelines are an estimated average. Your dress could be ready sooner or later depending on the style chosen. More complex styles with heavy embellishments require longer time to complete.
How far in advance of my event can I place an order?
We advise that you place your order as early as possible -- the earlier the better in order to avoid unexpected delays.
How close to my event can I place an order?
We require at least 10 weeks to the event date for formal gowns and 12 weeks for wedding gowns. This excludes shipping time which can take anywhere from 3 business days to 9 business days depending on the shipping method.
For Ready-to-Wear gowns, we typically do not accept any orders in which the event/wear date is less than 10 calendar days from the date of purchase.
For Custom-Made Formal gowns, we typically do not accept any orders in which the event/wear date is less than 10 calendar weeks from the date of purchase.
For Custom-Made Bridal gowns, we typically do not accept any orders in which the event/wear date is less than 12 calendar weeks from the date of purchase.
How do I know if my order was placed correctly?
Once you complete the checkout process, you will receive an order confirmation via e-mail containing your order number and a summary of all items purchased. If you have any questions, please contact us at alexandrabcollection@gmail.com. If you do not receive the order notification email, please check your spam folder and verify that your email settings are enabled to allow our automated email notifications. If you are unable to locate the order email, please contact us immediately at alexandrabcollection@gmail.com.
What forms of payment do you accept?
We accept payment from all major credit and debit cards:
VISA
Master Card
American Express
Discover
CASH
How do I know which dress size to choose?
See chart below for sizing.
THE PROCESS
Book consultation on booking website. CONSULTATION FEE IS NON REFUNDABLE & WILL BE USED TOWARDS BALANCE.
Consultation is the first step in the order process. This involves a meeting between the client and the Creative Director of Alexandra B Collection. This meeting can be in one or more of the following forms:
In person.
Telephone.
Face Time Video Call.
During the consultation phase, the client and the Creative Director of Alexandra B Collection will discuss the purpose of the order and what combination of products and services best meets the client’s needs. All clients are encouraged to communicate all design ideas in detail and provide pictorial visuals of those ideas in order to ensure both parties understand what is to be achieved.
MEASUREMENTS will be done at the consultation.
Out of state clients can refer to the sizing chart below.
Store Policy
All items are FINAL SALE! We do not offer returns or exchanges. Email us @ alexandrabcollection@gmail.com for inquiries!